Privacy & Data Protection Policy
We respect our customers’ privacy and are committed to using personal data only for the purposes of processing orders, improving the shopping experience, and providing customer service.
6.1. Data We Collect
- Name, phone number, email address, and shipping address.
- Order details, selected products, purchase date, payment status, and shipping status.
- Any information provided by the customer to customer service for the purpose of processing an order or handling a return or warranty request.
6.2. Use of Data
- Confirming orders and communicating with the customer regarding payment, delivery, installation, and after-sales service.
- Improving the user experience on the website and developing products and services.
- Sending notifications or marketing offers when the customer has given consent or through permitted channels.
6.3. Payment Data Protection
- Hayz does not store full bank card details within its systems.
- Online payments are processed through an approved payment provider, and payment data is subject to the provider’s security policies.
- The customer must not share banking details or verification codes with any unofficial party.
6.4. Data Sharing
- Limited data may be shared with shipping companies, payment providers, or service providers solely for the purpose of fulfilling the order.
- Customer data is not sold or shared for purposes unrelated to operating the store without the customer’s consent, unless otherwise required by law.