Shipping & Delivery Policy

At Hayz, we aim to deliver products safely and efficiently, while taking into consideration the nature of furniture products that require special packaging, transportation, and handling.

1.1. Delivery Coverage

  • Delivery is available within Egypt according to the areas covered by our shipping team or contracted delivery companies.
  • If the customer’s address is outside the usual delivery coverage, the customer will be informed of the shipping cost and delivery time before confirming the order.
  • Shipping costs may vary depending on the governorate, product size, number of items, and installation or transportation requirements.

1.2. Delivery Time

  • Delivery time varies depending on the product type, stock availability, and customer location.
  • For ready-made products, the delivery time will be confirmed when the order is approved.
  • Products that are manufactured or customized upon request require a production period, which will be clearly communicated to the customer before final payment.
  • Delivery time may be affected by circumstances beyond the store’s control, such as road conditions, delays from shipping companies, public holidays, or official vacations.

1.3. Customer Responsibility at Delivery

  • The customer is responsible for providing a clear and accurate address, along with an available contact number at the time of delivery.
  • The customer is responsible for ensuring that the product dimensions are suitable for the entrance area, elevator, stairs, doors, and final installation location.
  • If delivery cannot be completed due to incorrect information or the customer’s absence, redelivery fees may apply.
  • If the product requires a crane or special arrangements to reach higher floors, the cost will be calculated separately after informing the customer.

1.4. Inspection Upon Receipt

  • The customer must inspect the product upon receipt and ensure that the packaging and general condition of the product are intact.
  • If there is any clear breakage or damage caused during transportation, Hayz customer support must be notified within 24 hours of receipt, along with clear photos of the product and packaging.
  • The customer’s signature or confirmation of receipt means that the product was received in an apparently good condition, except for hidden defects that are subject to the warranty policy.